CEO MONTHLY MESSAGE
Dear All -
- For the March, we generated exactly the revenue we projected; which means we are slightly ahead of our 2009 first quarter forecast. Financially sound but we are stagnant in business. LMT initialized some actions and responded to couple potential deals; the results would be seen in the 2nd Quarter.
- We will have a 24×7x365 DATA CENTER! Groundbreaking in this month, DFW Technology Data Center is under construction in HQS building with dedicated HVAC and redundant power generation systems. We intend to test run it by June 1st. Grand opening is set for 08-11-09, our 15th years anniversary. It will house DFW IT infrastructure and customers. It is built with “Green Technologies” in mind; including the green walls too. This is one of our 8 business strategies, as you might remember. It will further enhance our 24×7x365 Call Center functions as well.
- New HR System! Yes, we purchased a new generation of HR System -“PeopleTrac” to integrate all our HR functions. Joan and her team have been busy in installing, populating data, and under heavy training now to launch the new system on May 1st. All employees will start to use the new HR system in May; with a new revised DFW website too.
- New IT SAFE (Service Agreement For Enterprise) Program. In recent years, SAFE program has been our sideline services. With Vill and his team, we decided to revitalize this program. A major meeting was conducted to re-assess the business climate and review the whole process. New expectations have been established for SAFE program. We want to make it as one of our major service programs.
- Our team at Samsung accomplished the MCDST certification for every team member. Way to Go and what a team spirit! Sean Minn has been a superb team supervisor. LMT is setting a nice dinner to celebrate with the whole team this month. Two employees working at LMCO-Marietta were also honorably mentioned in March by customer manager for their achievements. Our Service Desk program continues to excel; this month we installed a live fish tank, as I promised to them, to add life and lift their spirit.
While people are complaining about the economics downturn, DFW is aggressively enriching our resources and improve our processes to be the “obvious choice” for tomorrow. We will continue to invest and invest again in meeting customer needs. And I encourage all our employees too to invest in learning and learning again. Learning is the only way to better transform a person. Self-learning is the major character to be the leader of the pack.
Charlie W. Chen
President/CEO
