President Charlie Chen (middle)

DFW Technology has been awarded the 2009 Spirit of Texas Small Business. The award symbolizes to us all that we have achieved, the challenges we have overcome, the innovations we have made, and that only in a place like the “Great State of Texas” could have provided us such a great opportunity to realize our dreams, as well as to support and continually direct our effort to make positive and significant contribution to our community to realize their dreams too. The award was presented by the Office of the Governor through an awards luncheon hosting by Dallas Regional Chamber on October 21st. (President Charlie Chen receives the award from the Secretary of State of Texas, Esperanza “Hope” Andrade (second from the right in the picture)

DFW Technology attended the Richardson Job Fair which conducted by the Richardson Chamber of Commerce on June 10, 2009. 

Great News! We are so proud of our team, with unbeatable teamwork, we won two trophies in Dragon Boat Race at the DFW Dragon Boat, Kite and Lantern Festival event Sunday in Irving. We won 2nd place in the Men’s division and 3rd place in the Festival Grand Championship!

A total of 32 teams competed in the race this year. With beautiful weather outdoors, we started our first race at 10:30am to compete with three other teams. We won 1st place by surprise, and realized that we did have great potential and everyone got excited.

With the strategy in place, we started our second race at 12:30pm with three other teams. We won the 1st place again; at that moment everyone was so happy, but we all knew the race would get tougher.

The third race was competing for the Men’s division final which means there are all tough guys out there. At 3:45pm, with the full strength to row, we were only 2 seconds behind last year’s winner, the “Irving Fire Department”, and got 2nd place in the race which qualified us to compete for the Festival Grand Championship.

With the highest spirit ever, at 4:45pm, our team was ready to compete for the best of the best at the starting line with three other final teams for the Grand Championship. When the race started, you could see the water splashing in the lake very fast; it was so beautiful. We were all screaming at the top of lungs to cheer for our team; from the beginning until close to the finish line, our team always stayed in the second place; but when we were almost at the finish line, a college team passed us by .56 second, and we got 3rd place.

Without any experience before, our team really put down 120% efforts to make this possible and we are so proud of them. View more pictures for Dragon Boat Race (will be a link to other place or page. )

DFW Technology Main Office

Dear All -

1. For the March, we generated exactly the revenue we projected; which means we are slightly ahead of our 2009 first quarter forecast. Financially sound but we are stagnant in business. LMT initialized some actions and responded to couple potential deals; the results would be seen in the 2nd Quarter.
2. We will have a 24×7x365 DATA CENTER! Groundbreaking in this month, DFW Technology Data Center is under construction in HQS building with dedicated HVAC and redundant power generation systems. We intend to test run it by June 1st. Grand opening is set for 08-11-09, our 15th years anniversary. It will house DFW IT infrastructure and customers. It is built with “Green Technologies” in mind; including the green walls too. This is one of our 8 business strategies, as you might remember. It will further enhance our 24×7x365 Call Center functions as well.
3. New HR System! Yes, we purchased a new generation of HR System -“PeopleTrac” to integrate all our HR functions. Joan and her team have been busy in installing, populating data, and under heavy training now to launch the new system on May 1st. All employees will start to use the new HR system in May; with a new revised DFW website too.
4. New IT SAFE (Service Agreement For Enterprise) Program. In recent years, SAFE program has been our sideline services. With Vill and his team, we decided to revitalize this program. A major meeting was conducted to re-assess the business climate and review the whole process. New expectations have been established for SAFE program. We want to make it as one of our major service programs.
5. Our team at Samsung accomplished the MCDST certification for every team member. Way to Go and what a team spirit! Sean Minn has been a superb team supervisor. LMT is setting a nice dinner to celebrate with the whole team this month. Two employees working at LMCO-Marietta were also honorably mentioned in March by customer manager for their achievements. Our Service Desk program continues to excel; this month we installed a live fish tank, as I promised to them, to add life and lift their spirit.

While people are complaining about the economics downturn, DFW is aggressively enriching our resources and improve our processes to be the “obvious choice” for tomorrow. We will continue to invest and invest again in meeting customer needs. And I encourage all our employees too to invest in learning and learning again. Learning is the only way to better transform a person. Self-learning is the major character to be the leader of the pack.

Charlie W. Chen
President/CEO

Another month behind us and we are in the 3rd month of the dynamic 2009. A year that is for sure full of challenges. So many companies and people are facing life-time difficulties. Where we’re standing? I will like to use this monthly email to update you our status. Also the Quarterly DFW TechNEWS will serve more information in details.

1. After DFW retreated from TI HDS program, we’ve adjusted our revenue baseline 20% lower for 2009 and our expense 10% less. Now with first two months performance, we’re standing at 20% higher in revenue than our initial projection. So we’re able to sustain the extra investment in personnel we made at the beginning of year. The extra personnel will enhance our new business development. Overall we are financially sound and developing new opportunities.

2. With two full-day 10-people Leadership workshops, we’ve concluded 8 strategic programs for DFW in 2009 and identified ownership for each program to proceed. We’ll conduct quarterly reviews to watch the progress closely ensuring our efforts and investments are all toward to our business objectives/goals, and to increase our business value.

3. For the existing businesses, basically each team is performing well. Our major service programs continue to excel and gaining recognitions from our customers. Eric Wang was promoted last month as Ops Manager to enhance our support to the on-site operations and allowing Shannon to have more time in business-level matters. Two more tech members are assigned to Vill, our new Service Manager, for the SAFE program development. A new HR system was purchased and under implementation to increase our competitiveness. New CRM software is under evaluation to assist us in business development. And five management members are under the intensive marketing and sales training since last year.

4. For the new business development; there are exciting potentials we’re working on. Beijing project is going well and to be expanded soon; PBL project is still on the table; Data Centre and its business is under planning; new SAFE accounts are added; more exciting we’re teaming with two new partners involved in long-term projects which could potentially put our business in record high. I have set certain 2009 business goals for our management team and it looks like we’re well on the way to achieve them. We’ll see how high we can jump!

As you can see, while others are struggling, we’re excelling. More significantly is that we’ve overcome the setback of TI situation and continue to shine! What it takes mainly is our collaborated efforts in ops, management, and business levels all together. For that I appreciate your dedication in your jobs. Let’s become a shooting star company that shines even brighter in the dark sky!

Please communicate with your direct reports if you like to learn more about DFW status.

Charlie W. Chen
President/CEO

Happy Chinese New Year of Ox!

It’s been a month since my last email to you all at the end of 2008. The month of January 2009 has been full of meetings and events at DFW HQS.
First of all, we finished the transaction at TI for the HDS and staffing services. Now we only have the SCADA services at TI. The recent TI announcement of cut back is only the beginning signal of major cost cutting efforts of American corporations. TI as one of the major corporations in our community, we wish them well. But it reminds us that regardless of small or large corporation, it’s crucial to keep products or services value position on the changing market. Otherwise, Nortel’s chapter 11 will be the end result. Same rule also applies to individuals.

How is DFW doing? What are in the horizon for DFW?

We have finished the recent years including 2008 strong enough to share our profits with Uncle Sam. This earns us a better position in the coming years. Although the 2009 first month’s result is much better than what we expected, we understand the real challenges are ahead of us. LMT has been working ahead to deal with all the possible situations; as we are proceeding with 2nd month I’m pleased to share with you now that so far we’re in a “conservative but optimistic” status. This means a lot; compared with many falling companies under a time of national historical challenges.

What we have planned at the year-end became the 8 major initiatives at the beginning of 2009. After two major workshops with SWOT analysis and reviews, the 10 members of DFW leadership team concluded eight strategic areas to be our 2009 focus. Key persons and team members have been assigned to each area and basic budgets have been allocated. We are working at some new exciting opportunities. In the coming months we will start to see the results from these investment and enhancement. We cannot change the weather, but we certainly can control how we work under the climate. This is the best moment for the company and individuals to position well for the future. Be ready and become the obvious choice when the opportunities knock.

In 2009 we will continue the quarterly DFW TechNEWS. I look forward to sharing with you more good and exciting news!!

Charlie W. Chen
President/CEO