Vision
To achieve a Win-Win-Win relationship with our Customers, Employees, and the Company.
Mission Statement
As a corporate information technology services provider, DFW Technology is committed to provide the right solutions to business society through the right people and the right technologies to best meet customers’ ever-increasing expectations and constantly changing needs.
Business Goal
To become a fast-growing and successful IT service company by offering quality and valuable IT solutions.
Business Objective
To excel in Customer Satisfaction, increase Competency, maintain Competitiveness, and grow our Capacity.
Our 4 Major IT Services
IT Managed Services:
- Contracted Operations: On-site Operations Management
- Outsourced Services: Independent Business Management
IT Consulting Services:
- Program/Project Planning, Management and Implementation
- Special Projects, Research, Education and Training
IT Staffing Services
- Temp Personnel
- Contracting Positions
IT Procurement Services
- HW/SW Purchasing and Delivery
- Product Support, RMA/Warranty Services
Our 5 Core Customer Values
- Team Approach - Self-Managed Turnkey Operations
- Flexibility - Customer-Oriented Scalable Services
- Dedication - Focused Resources & Commitment
- Quality and Stability - ISO Standard & Best Practices
- Corporate Experience - Proven History & Credibility
Our Business Position
Business Philosophy
Business Position
Service Model
Our Service Philosophy: Co-Resource
Co-Resource supplies the customer with self-contained resources under the customer’s infrastructure. By providing customized and turnkey operations under customer’s system, we Combine Resources with the customer to offer long term service solutions.
Benefits of Co-Resource
Our service Model: IT-SeRVICE
IT-SeRVICE® (Information Technology Service with e-based, Real-time, Visual, Intelligent, and Control Enhancements), is an intelligent service model with self-learning capability to provide responsive and proactive IT services.
Benefits of IT-SeRVICE
- Responsive and Proactive IT Services
- Automated Service Process
- Resource and Request Management
- Experience and Knowledge Retention
The typical "Sunny Egg" service levels
Our Service Focus
Service Oriented TCO: “Total Cost of Operation”
Service Oriented TCO focuses on service operations of technology utilization, instead of static ownership-oriented costs. Service levels are dynamically adjusted based on customers requirements. The ROI is measured by the utilization, not the ownership of technology, which determines the service needs.
Benefits of New TCO:
- Dynamic Service Levels
- Focus on Utilization of Technology
- Measured by Productivity and ROI
DFW Quality Policy
ISO 9001:2000 certification in Quality Management System
DFW Technology is committed to provide quality IT services to our customers. Our quality program is to ensure customers are satisfied with our services; and employees are qualified to perform in their jobs. Through continuous improvement in personnel and business resources, we relentlessly pursue higher competency as well as competitiveness and capacity to achieve ultimate satisfaction for our customers and employees.
DFW “4-C” Quality Objectives
- Customer Satisfaction: Continue to excel in Customer Feedback & Expectations.
- Competency: Continue to improve Performance & Credibility.
- Competitiveness: Continue to increase Cost Effectiveness with Best Practices.
- Capacity: Continue to expand and extend Service Capabilities and Coverage.
Our Corporate Clients
Our Partners
Our Growth
Employment Growth
Our 20/20 Value Proposition
20/20 Value Proposition
