As the Corporate IT Service Provider, DFW Technology provides managed service programs to our clients through strategic ways by both proactive maintenance and service by demand to best meet customer expectation and satisfaction. The philosophy and values behind is to allow our clients focus on their core business which allows DFW Technology Manages the operation efficiently and effectively. DFW Managed Services provide flexible sourcing and predicable cost as your business advantage. DFW’s 4 core competencies managed service programs are IT Help Desk, Desktop support, Data Center and IT SAFE Program for smaller business enterprises.
IT Help Desk
We are your best front line solution
- High Performance and Professional Customer Services
- Dedicated 24/7 Call Center Facilities
- Certified Analysts for Quality Assurance
- Known costs for management and contract
- HDI (Help Desk Institute) Gold Membership
- Real Time Monitoring Tool and Techniques
- Managed Services for Defined SLA (Service Level Agreement) Attainment
- High Customer Satisfaction
- High First Call Resolution (FCR)
- Low Abandon Rate
- Low Customer Wait Time
- Knowledgebase Solution
- Adaptable to Call Volumes
Desktop Support
IT Services with e-based, Real Time, Visual, Intelligent, Control Enhancement
- Award winning program for corporate IT services on the field
- Self-Managed Teams to offer Turnkey Solutions
- Qualified/Certified Techs with ISO & ITIL Best Practices
- Timely Response and Resolution
- Preventive Maintenance with Proactive Programs
- Comprehensive On-site Service Coverage
- HW/SW Maintenance
- Network/Server Support
- Application Support
- IMAC (Install, Move, Add, Change)
- Inventory Control & Asset Management
- System Backup & Data Recovery Warranty, RMA, Surplus Services
Data Center
Green Energy + Green Technology = Save & Safe
- Your Cost Effective Solution for Business Continuity
- Telecom Corridor* Location in Richardson Texas
- Electricity & Network Redundant Facility
- Reporting & Communication for Trends
- 24/7 Surveillance Security Monitoring & Controlled Services
- IT Infrastructure Collocation
- Dedicated and Virtual Servers
- Network/Server Remote Management
- Disaster Recovery
- Real-time and Batch Back Up Services
- Data Depository Service
- Server and Web Hosting
- Comprehensive HW/SW Management
SAFE Program
We Safeguard Your IT Systems through Service Agreement for Enterprise
- Ideal Service Solution for Small and Medium Business
- On Demand Flexible Service Agreement
- Reliable Service with Systematic Approach
- Responsive Service with Established Expectation
- Quality Service by Certified Professionals
- One Stop Solution by Dedicated IT Service Company
- Data Protection & Remote Monitoring
- No unexpected Cost
- Corporate IT Services for Local Businesses
See the link to safe@dfwtechnology.com.
